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I had Onrii from your Durham, NC office install a new garage door opener today. At first, it was to be a belt replacement but there is no belt to fit due to the machine’s age. Onrii was so professional and sincere in attempting to keep the cost under control. He did have to do more work on the spring and replace the track wheels. Although I spent more $ than planned, I got superb service from this fine technician. It was a pleasure doing business with your very responsive and first-rate company!