Have a Question?
We have collected some frequently asked questions, and we hope that these will be beneficial for you.
if there is any doubt, please feel free to contact us
Do you sell garage door parts?
Our company sells all garage door parts. If you need garage door springs, rollers, seals, and other parts for your garage doors please contact us
Do you offer garage door financing?
We partnered with leading financing companies to offer our customers a monthly payments plan of up to 48 months for credit scores as low as 500 and up. It takes less than 2 min to apply, doesn’t hurt your credit score and you will be able to see what you are approved for as well as how much will be your monthly payments in order to make a decision.
In addition to monthly payments, we accept all forms of payments: Credit cards, checks, cash, and electronic transfers.
Why my garage door spring broke?
Garage door springs have a lifespan measured by cycles.
One life cycle is considered one open and one close of the garage door.
The most common life cycles for garage door springs are 10k, 25k, and 50k cycles.
If the spring reaches its maximum cycles or the spring system is not installed/maintained properly the spring will break which will require a garage door spring replacement.
What is the difference between garage door brands?
While most manufacturers have similar base models, different manufacturers will have slight differences in the R-Value, door design, as well as the colors offered for each door model and the hardware set-up.
If you choose custom garage doors of specialty door models, that is where you will find a more significant difference in the door models each manufacturer offers.
Which garage door brands do you carry?
We are proud to offer our customers a variety of garage door brands: From Amarr garage doors to Doorlink, Clopay, Wayne Dalton, and Hormann. If you would like to repair your door, our team will service all brands.
Our professional team members offer custom garage doors as well.
Do you offer garage door installation?
American pro garage doors offer all garage door services; Garage door repair, replacement, and installation of garage doors and garage door openers
Garage door wheel jumping out of track
One of the main reasons garage door rollers derail is that the track and the rollers themselves are not lubricated properly. These two surfaces will generate a lot of friction and it’s important that they have the lubrication needed to keep moving together smoothly. Tracks that are not securely fastened to the garage wall can create problems by moving too much, coming off the wall entirely, or just being slightly loose enough to misdirect the rollers. So it’s important to make sure your tracks are firmly and tightly fastened. A misaligned track can also cause problems and should be fixed by a qualified technician.
Garage door goes up but not down
The problem is either due to the garage door sensors being blocked, loose wires at the sensors or at the motorhead, or just bad sensors. You can try unplugging the system and then plugging it back in. if that does not fix the problem call a professional right away
My garage door won’t open
Look at the tracks on the side of the door, if there is anything interrupting the door from going up like a lock. If not, look at the tension cables on the side of the door, if they are loose or ripped.
If the garage door won’t open and you don’t see anything wrong, it may be an issue with the garage door opener, a garage door spring (i.e: a broken garage door spring), or your door is in need of maintenance.
In order to diagnose and repair the opener and to determine if you need a garage door spring replacement or garage door spring repair we highly recommend calling a garage door company since it can be dangerous.
Garage door stuck closed
Garage doors have many moving parts that work together to open/close the door. When your garage door stuck closed you should check it does not have a lock or anything interrupting it from opening. If there is nothing in the way of the door you may want to check the cables on the side of the garage, as well as the garage door springs and the garage door opener. When garage doors are stuck closed and you can’t see anything blocking them it means one of the components responsible to lift the door up is either damaged or broken.
Since garage door repair may be dangerous and cause injuries both for experienced and inexperienced people we highly recommend calling a professional garage door company. You may be able to solve the issue over the phone without having a technician visit and without having to wait.
Garage door won’t open manually
If your garage door won’t open manually, check if there is anything in the way of the garage door blocking it. If the garage door path is clear (assuming you already released the red emergency cord if you have a garage door opener), you may have an issue with your garage door springs. A broken garage door spring or a spring adjustment.
Either way dealing with garage door repair and spring repair, in particular, may be extremely dangerous and will require a professional garage door company
Garage door won’t open or close
There is a difference between garage doors that won’t open and garage doors that won’t close, each instance is different and must be diagnosed properly.
If your garage door won’t open or close it may be related to the garage door opener, garage door spring or other parts that prevent it from moving upwards.
If you hear a sound from your garage door opener when you press the garage door remote or the wall unit, then the next thing to check is if the garage door opener is attached to the garage door properly. If the answer is yes, you can look at the garage door springs and your garage door rollers (wheels on the sides of the door).
If everything looks fine but the door still doesn’t operate properly, don’t try to repair it yourself, trying to repair a garage door can be very dangerous, call a professional for assistance.
Garage door won’t go up
If your garage door won’t go up, there may be an issue with your garage door spring, or the garage door opener system.
If your garage door operated manually (without a motor) and you cannot lift the door with your hands, you may want to check if there is something in the way (i.e; a lock).
If your garage door is operated by a garage door opener, you will need to check a few things. First, check if the garage door opener connected properly to the door. If the garage door opener is attached properly and nothing is in the way, you may have an issue with the opener itself or the garage door spring system. If the door is fully closed, all the way down (without a gap at the bottom) you may be able to release the emergency cord of the opener to open your door manually. If you have an issue with the springs you may find it difficult or nearly impossible to open your garage door manually/automatically.
What size garage door rollers do I need?
Garage door rollers are the little wheels on the side of your door “driving” the door up and down while it opens and closes. Maintaining your rollers is important for the optimal movement of your garage door. There are different kinds of material and sizes for rollers, and the most common size is a 2″ rollers by a 4″ stem. The stem is set by the need of the door set-up. Some doors need a longer stem. The stem can be 7″, 10″, or even longer. The materials for the rollers can be plastic, steel, and nylon. Usually, when you buy a new door or a new house, the manufacturer will provide the basic plastic rollers which are the lowest grade. They should be replaced after 2 years of operation as they tend to wear out faster than higher grade rollers. The better the rollers are, the quieter your door will be, and the smoother it will operate. We carry high-grade rollers as a standard.
Is garage door covered by homeowners warranty company?
Garage doors are usually not covered under your homeowner’s warranty company. However, the opener is usaually covered by most warranty companies (included with your home appliances). If you have a homeowner warranty you should check if the garage door opener is listed in your policy. If it is listed, you can call your warranty company and they will send a garage door company that works with them. The warranty company may or may not cover all your garage door opener repair/replace depending on your policy and the cause for the damage.
How do you lubricate a garage door opener belt?
In order to lubricate a garage door opener’s belt, you need to use the appropriate lubricant that will not ruin the belt. We recommend using lithium or silicone-based spray and go over the whole belt, rail, and trolley every 4-6 months. If you want to lubricate the opener sprocket you should use white grease.